Terms & Conditions
PROSPER BOUTIQUE - TERMS AND CONDITIONS
Effective Date: 26/02/25
Welcome to Prosper Boutique! These Terms and Conditions ("Terms") govern your use of our online store and your purchase of products from us. By accessing and using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our site.
1. General Terms
1.1 Business Information
Prosper Boutique is an online store specializing in sneakers, clothing, and related merchandise. We sell exclusively through our online platform.
1.2 Changes to Terms
We reserve the right to update or change these Terms at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
2. Orders and Payments
2.1 Order Acceptance
By placing an order with Prosper Boutique, you agree to purchase the product(s) and pay the total price listed, including taxes, shipping fees, and any applicable handling fees.
2.2 Pricing
All prices listed on our website are in NZD and are subject to change without notice. We reserve the right to correct any pricing errors.
2.3 Payment Processing
We accept all major payment methods through Shopify’s secure payment gateway. By completing the checkout process, you authorize us to charge the total amount to your provided payment method.
2.4 Authentication Requirements
In order to authenticate and process your order, we may request a valid government-issued ID. This ensures that the transaction is legitimate and that the products are being sent to the rightful owner.
3. No Refunds, Exchanges, or Chargebacks
3.1 Final Sale
All purchases made on Prosper Boutique are final. We do not accept refunds, exchanges, or cancellations for any reason.
3.2 Faulty Items
We only accept returns or exchanges in the case of a product being faulty or damaged upon receipt. In such cases, the item must be returned with all original packaging. Claims for faulty or damaged goods must be made within 7 days of receiving the item.
3.3 Chargebacks
We do not accept chargebacks. If a chargeback is initiated, the transaction will be reviewed, and legal action may be taken if fraud is suspected.
4. Shipping and Delivery
4.1 Shipping Services
We offer shipping services within New Zealand only. Delivery times and shipping fees will be calculated at checkout.
4.2 Order Processing Time
Orders are processed Monday through Friday, excluding public holidays. Please allow up to 10 business days for your order to be processed and shipped.
4.3 Risk of Loss
Once your order has been shipped, the risk of loss or damage is transferred to you, the customer. Prosper Boutique is not liable for any damages or loss that occurs during shipping. We recommend that you inspect your items upon receipt and notify us immediately if there are any issues with your order.
5. Product Authenticity
5.1 Authenticity Guarantee
We guarantee that all items sold on Prosper Boutique are 100% authentic. Each product is carefully curated and inspected for quality.
6. Fraud Prevention
6.1 Fraud Prevention Policy
Prosper Boutique takes fraudulent activity very seriously. We reserve the right to thoroughly verify any order suspected of fraud, including but not limited to the requirement of providing additional documentation such as government-issued identification.
6.2 Legal Action for Fraud
In the event of suspected fraudulent transactions, we reserve the right to take immediate action, including canceling the order, reporting the incident to relevant authorities, and pursuing legal action if necessary. By using our website, you acknowledge that we may take such actions to protect our business, customers, and financial interests.
6.3 Chargebacks and Disputes
We do not accept chargebacks. If a chargeback is initiated for a fraudulent transaction, we will provide all necessary documentation to financial institutions or law enforcement authorities as required. Any legal costs associated with the fraud investigation or chargeback dispute will be the responsibility of the customer.
7. Limitation of Liability
7.1 Limitation
Prosper Boutique is not liable for any direct, indirect, incidental, or consequential damages that result from your use of our website or your purchase of any products, including but not limited to damages related to loss of profits, data, or business opportunities. Additionally, we are not responsible for any damage or loss that occurs during the shipping process.
8. Privacy and Security
8.1 Personal Data
We value your privacy. Any personal information provided to us is handled in accordance with our Privacy Policy. We will not sell, trade, or disclose your personal data to third parties without your consent, except as required by law or for fulfilling your order.
9. Governing Law
9.1 Jurisdiction
These Terms and Conditions are governed by the laws of New Zealand. Any legal action related to these Terms must be filed within the jurisdiction of the courts in New Zealand.
10. Contact Information
10.1 Customer Service
If you have any questions regarding these Terms and Conditions or your order, please contact us at:
Email: prospernzboutique@gmail.com
Phone: 022 548 0281
Website: prospernz.com
By using our website and making a purchase, you acknowledge and agree to these Terms and Conditions. Thank you for shopping with Prosper Boutique!