Shipping Policy
Processing Time
We aim to dispatch in-stock orders within 1 business day after payment is confirmed.
Some products may require additional processing time before dispatch if they need to be sourced, transferred, or received by us first. In these cases, dispatch may take longer than 1 business day.
Where additional processing time is expected, we will aim to provide an estimated timeframe on the product page, order confirmation, or by contacting the customer where appropriate.
Orders placed on weekends or public holidays will be processed from the next business day.
Delivery estimates begin once your order has been dispatched.
Tracking
All orders include tracking.
Tracking information will be emailed once your order has been dispatched.
Please allow up to 24–48 hours for tracking updates to appear after dispatch.
Signature delivery is available as an optional upgrade at checkout.
New Zealand Shipping
Standard Tracked — NZ$8.99
Estimated delivery: 1–5 business days
Tracked + Signature — NZ$14.99
Estimated delivery: 1–5 business days
Free Shipping
FREE Standard Tracked Shipping on New Zealand orders over NZ$300.
Free shipping applies to Standard Tracked delivery only.
Delivery estimates are indicative and delays may occur due to carrier delays, weather, public holidays, rural delivery requirements, or other external factors.
Australia Shipping
Minimum Order
A minimum order value of AU$100 applies to Australian orders.
Standard Tracked — AU$15
Estimated delivery: 3–10 business days
Tracked + Signature — AU$35
Estimated delivery: 2–6 business days
Free Shipping
FREE Standard Tracked Shipping on Australian orders over AU$300.
Free shipping applies to Standard Tracked delivery only.
Signature delivery remains a paid upgrade unless otherwise stated at checkout.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, GST, brokerage fees, or other charges imposed by the destination country.
These charges are not included in your order total unless specifically collected at checkout.
Customers are responsible for any applicable import charges imposed by local authorities.
Customs processing may also cause delays that are outside our control.
Lost, Missing or Stolen Packages
For Standard Tracked orders, a signature is not required on delivery.
If tracking shows that your parcel has been delivered but you cannot locate it, please check the surrounding delivery area, contact other members of your household, and contact the carrier where appropriate.
You may also contact us and we will assist where possible with the carrier investigation.
Prosper is not responsible for theft or loss occurring after a parcel has been confirmed as delivered to the shipping address provided, subject to any rights available under applicable consumer law.
Customers who would prefer additional delivery security should select Tracked + Signature at checkout.
Address Accuracy
Please ensure your shipping address is complete and correct before placing your order.
Customers are responsible for providing accurate delivery information.
If an incorrect or incomplete address is supplied and the parcel is returned, redirected, or requires reshipping, additional shipping charges may apply.
We are not responsible for delays caused by incorrect delivery details supplied by the customer.
Delivery Delays
Delivery estimates are provided as a guide only.
Delays may occur due to carrier delays, customs processing, public holidays, weather events, rural delivery requirements, high seasonal parcel volumes, or other events outside our reasonable control.
Where a delay occurs, we will assist with tracking and carrier enquiries where possible.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please provide:
- your order number
- clear photos of the item
- clear photos of the packaging
- a description of the issue
We will assess the situation and assist with the appropriate next steps.
Do not dispose of damaged packaging or the item until the issue has been reviewed, as the carrier may require this information as part of a claim.
Returns & Change of Mind
Change-of-mind returns are not accepted unless otherwise stated in our Returns Policy.
This does not affect any rights you may have under applicable consumer law, including where an item is faulty, damaged, incorrectly supplied, or does not meet applicable consumer guarantees.
Please refer to our Returns Policy for full details.
Contact
If you have any questions regarding shipping or delivery, please contact us at:
prospernzboutique@gmail.com
